Returns & Exchanges
At Carluccio's, we take pride in the quality of our Italian artisanal products. If you are not completely satisfied with your order or if an item arrives damaged, we are committed to making it right through our streamlined returns process.
Contact Customer Support
Reach out to our team within 14 days of receipt via email with your order number and details regarding the specific food items you wish to return.
Verify Eligibility
Ensure that non-perishable items are unopened and in their original packaging; please note that for health and safety reasons, certain fresh or perishable goods cannot be returned unless they are defective.
Prepare Your Package
Securely pack the items using the original shipping materials if possible and include a copy of your packing slip to ensure faster processing of your request.
Receive Refund or Replacement
Once your return is received and inspected, we will issue a full refund to your original payment method or dispatch a replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing