Frequently Asked Questions
Everything you need to know about our authentic Italian products and delivery.
How do you ensure the freshness of your food products during transit?
We use temperature-controlled packaging and specialized chilled liners for all perishable goods, ensuring your authentic Italian cheeses and meats arrive in perfect condition.
Where does Carluccio’s ship to?
Currently, we offer nationwide shipping across the UK. Specific delivery windows and expedited options can be selected at the checkout stage.
Can I return food items if I change my mind?
For safety and hygiene reasons, we cannot accept returns on perishable food items. However, if a product arrives damaged or incorrect, please contact our support team within 24 hours for a resolution.
Are your products suitable for specific dietary requirements?
We offer a wide range of gluten-free, vegan, and vegetarian options. Detailed allergen information and ingredient lists are provided on each individual product page.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking link from our courier partner so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay.